Refund policy

OLVR Return, Refund & Cancellation Policy

All Sales Final — No Returns or Refunds

All sales are final. OLVR does not accept returns, exchanges, or offer refunds, including for change of mind, incorrect size selection, buyer preference, color or style preference, accidental purchases, or failure to review product descriptions or preorder timelines before placing an order.

Preorder & Made-to-Order Items

Some OLVR items may be sold as preorder or made-to-order products and are produced after an order is placed.

Any production, processing, shipping, or delivery window displayed on the product page is provided as a good-faith estimate and is not a guaranteed shipment or delivery date.

Production or shipping delays do not automatically entitle the customer to a refund or cancellation.

Orders Containing Preorder & In-Stock Items

If an order contains both preorder and in-stock items, the entire order may ship together once the preorder item is ready, or items may ship separately at OLVR's discretion.

Requests to split an order after checkout cannot be guaranteed.

Order Cancellations

Preorder and made-to-order items generally cannot be canceled once production has begun.

Production may begin shortly after an order is placed and may include material procurement, manufacturing scheduling, printing, embroidery, garment preparation, sewing, finishing, packaging, and quality control.

Cancellation requests received before production begins may be reviewed at OLVR's sole discretion.

If a cancellation is approved, any refund may be reduced by non-refundable payment processing fees where permitted by applicable law.

Order Modifications

Requests to change your size, color, shipping address, or product selection must be emailed to Olvrsupport@gmail.com immediately after placing your order.

Order modifications cannot be guaranteed once production, processing, or fulfillment has begun.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or you receive an incorrect item, contact us within 48 hours of delivery at Olvrsupport@gmail.com and include:

Your order number
Clear photos showing the issue
A brief description of the problem

If your claim is approved, OLVR will provide a replacement if one is available.

Refunds will not be issued for damaged, defective, or incorrect items unless otherwise required by applicable law.

Inspection of Claims

OLVR reserves the right to review submitted photos, request additional documentation, and determine whether an issue is the result of a manufacturing defect, shipping damage, normal garment variation, customer misuse, ordinary wear, or improper care.

Garment Variations

Slight variations in stitching, embroidery placement, print placement, wash, color tone, sizing, and finishing may occur as a normal part of the production process and are not considered defects.

Shipping Costs

Shipping charges are non-refundable except where required by applicable law.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, OLVR is not responsible for lost or stolen packages.

If you believe your package was misdelivered, please contact the shipping carrier first. You may then contact us at Olvrsupport@gmail.com and we will assist where possible.

Refused or Undeliverable Shipments

Customers are responsible for providing complete and accurate shipping information at checkout.

Packages returned to OLVR because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package may require the customer to pay additional shipping charges before the order can be reshipped.

Chargebacks & Payment Disputes

By placing an order with OLVR, you acknowledge and agree to this Return, Refund & Cancellation Policy.

If you experience an issue with your order, please contact Olvrsupport@gmail.com first so we have an opportunity to assist you before initiating a payment dispute or chargeback.